ABOUT US

Sorcero is an early stage startup building a solution takes a totally new approach to workforce knowledge and learning. Specifically, our goal is to help organizations and employees shorten the distance to “knowledge fluency.”

Primed for enterprises and large employers with extensive skilling and training needs, Sorcero uses an application built on hybrid-advisable AI to help onboard high value employees faster and in the longer run revolutionize the way new skills are deployed in the workplace.

The Sorcero team is made of experts in AI, education, sales, marketing and product design. We care deeply about the future of learning and the future of work and the role that technology will play in democratizing access to education today and in the future.

As Sorcero’s first Customer Success Manager you will be entrusted with the relationships, strategy and well-being of Sorcero’s customers. You will be charged with understanding customers desired outcomes, and ensuring these are achieved with Sorcero’s Knowledge Engine. You will work with your accounts to proactively drive adoption, help them achieve their business objectives, advise on best practices, and act as the voice of your customers internally at Sorcero.

You will serve as a key point of contact throughout the life of the partnership. You are creative energetic, detail-oriented and self-driven. You can work at a senior level with enterprise customers at different stages of the customer lifecycle with ease. Excellent communication skills, a positive attitude, and the ability to thrive in a team environment are a must.

 

Responsibilities

• Own a book of customer accounts, from onboarding through to renewal
•  Develop a deep knowledge of Sorcero product and service offerings
•  Develop an understanding of key customers’ business drivers and challenges, proactively offering strategic insights and solutions to meet those needs through effective use of Sorcero product and service offerings, whilst driving innovation and best practices
• Define and document the process by which customers achieve initial and sustained success with Sorcero products
• Work with Sales and Marketing leads to develop and expand accounts within your book
• Work with the product and engineering team, on the management and delivery of client projects, leading client communication, and ensuring ensuring work is delivered to exceptional standards.
• Work with the product and engineering team to develop documentation in service of customer success.
• Communicate product, service and industry updates to clients

 

Required Skills and Qualities

• 3+ years relevant work experience.
• Experience in SaaS Customer Success or account management, business development, or strategy consulting a plus
• BA/BS degree preferred
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization
• Ability to prioritize, multi-task, and perform effectively under pressure
• Critical thinking a must!
• Embody Sorcero values and provide exemplary leadership
• A self-starter who thrives in a fast-paced, high growth, rapidly changing, startup environment
• Ability and willingness to travel to client engagements

 

Why Join Sorcero?

• You’ll join a team of brilliant, passionate people working collaboratively to build an amazing company and perhaps change the world!
•  You’ll be empowered to innovate and apply your intellectual curiosity to interesting technical & business challenges!
•  You’ll actively work to disrupt an established approach to learning with groundbreaking, bleeding edge technology!
  
  Sorcero is an Equal Opportunity Employer dedicated to the goal of building a culturally diverse environment, and strongly encourages applications from diverse candidates.

 

Please send you resume and a note to [email protected]

 

About Sorcero

Sorcero is a DC-based enterprise knowledge and learning startup developing and deploying novel hybrid AI architectures to support just-in-time point-of-pain interactive organizational learning. We are looking for early-stage inventor-developers to join our scientific and technical staff. This is an opportunity to work with MIT Media Lab senior scientists engaging with high-profile enterprise customers to create something genuinely new and significant.

 

Job Opportunity

Sorcero is currently seeking a Software Engineer, Artificial Intelligence (or what we like to call an Apprentice AI Wizard) to help lead the buildout of our Artificial Intelligence stack and knowledge platform and support our CTO on shipping our AI contextualization and optimization engine. You will work with our in-house and contracted platform development team, and work with our technology team to build a ground-breaking knowledge platform. 

We are looking for an engineer as passionate as we are about transforming how learning is delivered and employment success is achieved. 

 

Not to be negative, but don’t waste your time if: 

• you just want to apply off-the-shelf AI tools to existing data sets;
• you’ve never tried to read the code of an application or library to either (a) fix it or (b) understand how it did something;

 

Responsibilities

• As our Software Engineer, NLP, you will be responsible for building our knowledge and learning platform, integrations with major software services, and development of advanced capability modules or service level applications. 
• Managing source-code version control discipline (Git) and overseeing code delivery into our projects, testing, and deployment. We are looking for someone with strong engineering discipline and a pragmatic focus on delivering functional code, not allegiance to any one language. 
• We value creativity, the hacker ethos, the near-obsessive focus on building something that will make the future come a bit closer into focus, and disciplined team leadership.
• This role will report to the CTO. The AI engineer will be based remotely in Mumbai, India but will need to work during business hours on eastern time on some days.
• We are offering a competitive base salary/benefits package and equity.

 

Requirements 

• Have at least three years  (two if you don’t sleep very much) of recent experience in Python
• Are curious and somewhat educated (formally or informally) about cognition and language;
• Have at least a year’s experience with collaborative software development practices (i.e. source control, issues, milestones, code reviews, etc);
• Can work (and have worked) late and/or early under the influence of a deadline or inspiration;
• Can communicate and work well with non-technical or less-technical folks;
• Aren’t afraid of a little math now and then;
• Have just the right amount of ego.

 

Preferred Qualifications

• MSc./PhD in Computer Science, AI or related fields from a top tier university
• Expertise in one or more of the following domains: Natural Language Understanding (NLU) and Natural Language Generation (NLG), Knowledge Base Management Expertise in Graph-Based Knowledge Base Construction
• Strong background in developing Question Answering systems and Multi-Domain Goal-Oriented Dialogue systems
• Proven track record of leading and driving successful product roadmaps and executing on projects, exceeding targets with a minimum of technical debt
• Past participation in the technology role in a prior venture-funded startup
• Self starter who can be productive from the first day
• A sense of humor, and calm under pressure 

 

Diverse candidates are strongly encouraged to apply. 

Please send your notes and resumes to [email protected]

Overview:

Make an impact at a dynamic and growing life sciences company. Sorcero currently seeks an energetic and solidly technical and creative professional to be part of a team of highly motivated and skilled engineers, scientists and data analysts. The Software Test Engineer will test our software systems, along with support on other smaller projects. The role has the opportunity to grow skills in verification and validation, user-acceptance testing (UAT), programming, and project management. This individual should enjoy challenging and analytical work and be motivated by the idea that together we can accomplish great things and make a positive contribution to society through the company’s mission.

 

Major Responsibilities:

• Work with stakeholders to develop unit tests and test scripts for our software products that demonstrate user requirements have been met and that the functionality tested will perform as needed;
• Perform informal and documented UAT to provide feedback to developers on design issues and compliance with requirements;
• Build and maintain a working library of test data that is designed to mimic the range of data considerations seen in a real-world environment and to push the performance characteristics of the platform being tested;
• Assist in managing design review and verification to ensure design inputs meet design outputs;
• Ensure that testing scripts are documented per regulation requirements; and
• Execute the formal testing to meet the validation requirements of the platform being evaluated.

 

Qualifications:

• Bachelor of Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
• At least 3 years of experience as a Test Engineer;
• Understanding of test methodologies and strategies (automated and manual), writing test plans/scripts, creating test cases and debugging;
• Some experience with Unix/GNU/Linux administration;
• At least 1 year of experience as a software developer;
• Experience with formal development of software validation documentation a plus;
• An eye for quality and highly detail oriented;
• Good communication and excellent technical writing skills.

 

Sorcero is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

Diverse candidates are strongly encouraged to apply. 

Please send your notes and resumes to the hiring team, [email protected]

About Sorcero:

Today, we are building an Enterprise NLP suite that supports the Life Sciences & Insurance industries in handling complex information, policies, rules, and regulations, automating the building of incredibly smart knowledge bases and workflows that rely on technical language.

Tomorrow, we’re working to deliver a cognitive suite that enables every knowledge worker in the world to configure, deploy and manage AI-powered applications to augment their expertise.

Sorcero’s drag-and-drop cognitive technology platform enables teams to deploy applications in hours instead of months. Our platform understands context, generates critical answers, and leverages ontologies and taxonomies unique to the industry.

Our platform gently directs users towards the right questions and the right answers and always supports human experts. Because ∑ (human + AI) > human or AI alone.

 

Job Opportunity:

We are looking for a Lead Product Designer with a focus on UI/UX that will be responsible for taking our existing product and giving it character and adding interactivity and visual elements required to impress our customers. You will be working closely with the product, sales, and marketing teams as well as our customers. You will be reporting to the Chief Product Officer. Being creative, energetic, detail-oriented, and self-driven is the key to success in this role. You must possess excellent communication skills, a positive attitude, and the ability to thrive in a team environment. You will need to be competent in all facets of the design process, interaction design, information architecture and an ability to convert design to code for developers will be a plus. You must be exceptionally talented, skilled, and result driven.

 

Responsibilities:

The UX designer reports to the Chief Product Officer and is responsible for:

• Researching and analyzing industry UX/UI trends and competitor sites and strategies.
• Performing competitive analysis and research for projects. 
• Create and revise information architecture documents and diagrams including but not limited to: content diagrams, content maps, wireframe diagrams,comprehensive diagrams and static prototypes.
• Directing ongoing usability testing and assessment.
• Working with client and project teams to complete the information architecture and interface development processes for new production projects including site map, wire frame layout and template development/testing (browser and platform
  compatibility) while maintaining quick page load times.
• Working with internal and client teams to design and build user-friendly forms/ applications/interfaces based on functional specifications.
• Participating in key internal meetings including weekly status updates and planning sessions.
• Documenting ongoing progress, code migrations and status on work assignments in Github (or similar project management software) and communicates these updates during daily status.
• Conduct & Facilitate requirements, design, and implementation reviews.
• Review user adoption of deliverables and acceptance testing.
• Ensure all versions of project UI/UX documents are complete, current, and stored/ archived appropriately.
• Presenting all documentation to internal teams and clients.

 

Sorcero is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

Requirements & Qualifications:

• A well-rounded UI/UX professional who connects the dots between business needs, innovation, and good design.
• Never loses sight of our customers who are using our products on a daily basis and how to enhance their experience based on their role.
• Experienced at driving a user experience from start-to-finish that delivers results, connects emotionally.
• Obsessed with good user-centered design practices and have an eye for detail.
• Experienced at creating and revising information architecture documents and diagrams including but not limited to: content diagrams, content maps, wire frame diagrams, comprehensive diagrams and static prototypes. 
• Passionate about understanding (and keeping the team and clients informed about) current and emerging UX/UI trends. 
• Familiar with HTML, JavaScript, and CSS design capabilities.
• Fluent in responsive design, web app and mobile UI UX.
• 3- 5 years of UX design experience (we look forward to seeing your portfolio!), hands-on interaction/visual designer who has led a team of a UI/UX team through the product development cycle of successfully launched web and/or software applications.
• Advanced degree or equivalent experience in Human Computer Interaction,
  Digital Media Design, Fine Arts, or a related field is desired. 
• Impeccable visual and motion design skills preferred.
• Position is located in Washington, DC.

Why Join Sorcero?

• You’ll join a team of brilliant, passionate people working collaboratively to build an amazing company and perhaps change the world.
• You’ll be empowered to innovate and apply your intellectual curiosity to interesting technical & business challenges.
• You’ll actively work to disrupt an established approach to learning with groundbreaking, bleeding edge technology.

 

Sorcero is an Equal Opportunity Employer dedicated to the goal of building a culturally diverse environment, and strongly encourages applications from diverse candidates.

 

Please send your notes and resumes to the hiring team, [email protected]